Conditions of Use

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TERMS & CONDITIONS

The Florascent-Shop has been designed to make your shopping experience as safe and enjoyable as possible. If you have any questions regarding our products, services or how to shop at www.florascent-shop.com, please do not hesitate to contact us. These terms & conditions incorporate our privacy policy and set out the basis on which you can visit and use the florascent-shop website.

Customer Service
In order to provide you with the best possible service, we welcome any questions, comments and suggestions about our products and services. The best way to contact us is by e-mail or through the 'contact us' button which appears on the bottom menu of this website and we aim to answer all enquiries on the same day they are received.

Our full address and contact details are:

Florascent Duftmanufaktur
Schauenburgstrasse 1a
76135
Karlsruhe
GERMANY

1. General
This website www.florascent-shop.com is owned and operated by Florascent Duftmanufaktur ('florascent-shop' or 'us' or 'we').

If you want to ask us anything about these terms and conditions or have any comments on or about our website, please email our customer service team through the 'contact us' button which appears on the bottom menu of this website.

'We' or 'Us' means Florascent-shop. 'You' means the person whose order is accepted by florascent-shop.com. The 'Recipient' means the person who receives the purchase bought through www.florascent-shop.com.


2. Prices and Content
We take the utmost care to ensure prices and the content of this website, including product descriptions, photographs and ingredients, are accurate and correct at the time of publishing. All prices are shown in Pound Sterling and exclude post and package charges. Prices may change over time. Florascent-shop will only accept orders if there are no material errors in the description of the merchandise or its price as advertised on this website. In the event of an error or other content related issue, florascent-shop reserves the right to correct such error without notification. Florascent-shop also reserves the right to cancel any order that may have been made under the pretense of such error. All prices are displayed including VAT and exclusive of delivery charges.

Product information, including product descriptions, brand information, colour charts, photographs and ingredients, is displayed on florascent-shop.com as provided by the manufacturer or brand authorised agent and florascent-shop cannot accept responsibility for any omissions or errors in this information. Independent test have not been performed to verify the accuracy of product claims or ingredient inclusions or omissions.


3. Products and Availability

Every care has been taken to ensure that all product descriptions and colours are as accurate as possible at the time of publishing but we cannot accept responsibility for any omissions or errors in this information. Accuracy of colours and colour charts is not guaranteed because each computer displays colours in slightly different ways.

All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available and if or when they will be available again.



5. Payment
You can pay your purchases by PayPal. If this payment method is unsuitable, please contact us and we will be happy to discuss other payment options.


6. Order Confirmation
Once You place an order with Us, You will receive written confirmation by e-mail that your order has been received and it is being processed. Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.


7. Cancellations and Returns
Under the distance selling regulations you have the legal right to cancel your order within 7 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to cancel your order or return merchandise please see our Returns Section.


8. Delivery
We will do our best to deliver goods promptly, however, we can not accept liability for delay in delivery for any cause. See our Delivery & Charges for more details.


9. Privacy & Security
Our privacy policy, which sets out how we will use your information, can be found at Privacy & Security. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.


10. Intellectual property
The trade marks, logos and service marks ('intellectual property') displayed on our website are the registered and unregistered marks of Florascent and are protected by European and international trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property without our prior written consent.


11. Complaints
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.


12. Product Liability
Florascent-shop shall not be held liable for any damages, injury or illness caused by the misuse of any product. It is the sole responsibility of the customer to read all product instructions carefully, to use the product strictly for the purpose it was designed for, and to ensure that the product is used in a safe and reasonable manner. Florascent-shop shall not be held responsible for any damages, injury or illness that occur due to an allergic reaction, or as the result of any other unforeseen occurrence.


13. Statutory rights
Nothing contained in these Terms and Conditions of Sale affects or will affect the statutory rights of the Customer or the Recipient in relation to the quality, fitness or description of the goods supplied.


14. Changes to legal notices
We reserve the right to change these terms & conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.


15. Law
Any dispute to be governed by German Law.


16. Limitation of liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Florascent-shop makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable.

Florascent-shop is not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery. Your statutory rights are not affected.


17. Disclaimer: Links
This website may contain links to other websites operated by parties other than Florascent-shop.com. Such links are provided for your convenience only. Florascent-shop does not control such websites and is not responsible for their contents. Florascent-shop's inclusion of links does not imply any endorsement of the material on such websites or any association with their operators. All links made to such other sites are made at your own risk and we accept no responsibility for any linked sites.